Terms of Service

BackRow is a tablet kiosk platform for rideshare drivers. It lets passengers queue Spotify music, play in-ride games, and tip drivers directly.

To use BackRow, you agree that you will:

• Maintain a Spotify Premium account for music playback.
• Maintain a valid Stripe account to receive tips and payouts.
• Comply with your rideshare platform's policies regarding in-vehicle devices and displays.

BackRow offers two plans:

• Free tier — BackRow retains a 10% platform fee on each tip processed.
• Pro tier — 0% platform fee, for $24.99 per month.

Passengers always cover card-processing fees; those are never deducted from you.

A driver on a Pro plan may publish a booking page where passengers schedule a ride in advance. When a passenger books, they enter a contract with that driver for transport. BackRow is the platform and the payment facilitator; it is not a party to the ride and does not provide transport.

• Fares are quoted from the driver's own published rates and mapping data. A quoted fare is an estimate of the route, and the ride itself is the driver's to perform.
• At booking we place an authorization hold on the passenger's card for the full fare. This is not a charge. On a debit card it may reduce the available balance for up to six days, which is why rides cannot be booked more than six days in advance.
• The driver has a limited window to accept. If they decline, or do not answer in time, the hold is released in full and the passenger is not charged.
• The fare is captured shortly before the scheduled pickup, normally about thirty minutes beforehand.
• If a driver cancels a ride they had accepted, the hold is released in full at any time and no fee is charged to the passenger.

Each driver sets a free-cancellation window, shown on their booking page and recorded on the booking at the time it is made. A later change to that window does not affect a booking already taken.

• Cancel before the window closes and the hold is released in full. Nothing is charged.
• Cancel after the window closes and the driver keeps 30% of the fare, taken as a partial capture of the existing hold. The remainder is released.
• If the passenger does not appear at the pickup, the driver may mark it a no-show, which is treated as a late cancellation.

Cancellation amounts are shown before you confirm, both on the booking page and in the email link that manages your ride.

You may not use BackRow to:

• Engage in any illegal activity.
• Misuse, collect, or attempt to identify passenger data.
• Circumvent or interfere with Stripe payment processing.

We may suspend or terminate accounts that violate these Terms of Service, with or without notice where the violation warrants it. You may close your account at any time from your dashboard.

BackRow is an independent product and is not affiliated with, endorsed by, or sponsored by Uber, Lyft, or Spotify. The service is provided “as is,” without warranties of any kind to the extent permitted by law.

These terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles.

Questions about these terms? Email us at [email protected].