Delete your BackRow account

There is no delete button in the app or the dashboard yet. To delete your account:

• Email [email protected] from the email address on your BackRow account, with the subject “Delete my account”.
• We may reply to confirm that the request comes from the account owner before we delete anything.
• We delete the account within 30 days and email you when it's done.

If you sign in with Google, write from that Google account's email address. Uninstalling the BackRow Kiosk app from your tablet does not delete your account.

Within 30 days of a confirmed request, we delete:

• Your account: name, email address, password and Google sign-in link.
• Your vehicle details, your kiosk PIN and the tablets paired to your kiosk.
• Your connections to Spotify and other services, including their access tokens.
• Kiosk activity linked to your account: song requests, trips, ad impressions and ad earnings, and security logs.
• Your ride-booking profile and handle.

Some records are financial records of a payment, so we keep them for as long as tax, accounting and chargeback obligations require, around seven years, and then delete them:

• Tips you received: amount, date and status.
• Scheduled ride bookings and their payments.
• Pro subscription charges.

Your Stripe payout account belongs to you and is held by Stripe, so close it with Stripe directly. Anonymous usage analytics are not linked to you or your account.

Email [email protected]. Our Privacy Policy explains how we handle your data.